mycaretaker

Pay-as-you-go property management

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Frequently Asked Questions

What areas do you cover?

We cover all areas of London, as such North, East, South & West London boroughs as well as Brighton & Hove in East Sussex.

What if my property is already managed?

Switching from you current property management service is simple – contact one of our managing agents to discuss the service that is most suitable to you needs.

Call or send an email to you existing managing agents informing them of your termination/withdrawal and we’ll do the rest. Have your account documentation transferred and have you set up and your property under management.

N.B. Most management contacts have a 3 month expiration date from the the start date – check contract agreement.

Can I upgrade, downgrade or cancel later?

All mycaretaker services are provided on a ‘pay-as-you-go’ basis. You can upgrade, downgrade or cancel at any time.

N.B. The minimum period of our appointment to manage the property is two months. Either party giving one months notice to the other can terminate the management service after this period.

How are floats managed?

Floats are held in a dedicated client account in escrow for landlords to pay for works carried out at their properties. However, funds are not paid over to contractors until works are completed and to a satisfactory standard.

Who will look after my property?

You’ll be assigned to a dedicated Managing Agent who will be looking after your property and on-hand to offer you their expert knowledge in residential property management.

How will tenants know who to contact?

Your managing agent will contact your tenants to introduce themselves and advising them of who they will need to contact should they have any queries relation to the property.

Who are your contractors?

We only use a very select pool of contractor from the industry’s best. This ensure efficiency, quality and the ability to cover all areas of London.

All of the contractor that we use hold public liability and Indemnity Insurances up to £5 million.

What if I have my own contractors?

If you have your own contractors that you’ve used for years and would prefer to use, that’s fine, we can work with them too.

What is the scope of protection for each property?
  • 100% guarantee on all work
  • Indemnity insurance up to £1 Million
  • Public liability Insurance up to £1 Million
  • Dedicated Client Account
  • Client Account Insurance
Who can I speak to if I have more questions?

You can give us a call on 020 8835 7082 or email us on enquiries@mycaretaker.co.uk and we’ll be happy to help.

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mycaretaker is ARLA (Association of Residential Letting Agents) qualified and follows the RICS (Royal Institution of Chartered Surveyors) residential management code of practice
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